FAQ

ORDERS & SHIPPING

CAN I CHANGE OR CANCEL MY ORDER?

Unfortunately, once your order has been confirmed, we are unable to change or cancel orders as they're processed and dispatched by our warehouse instantly.
If you ordered an item that you wish to return, you can request a refund as outlined in our return policy.

CAN I TRACK MY ORDER?

Yes! As soon as your order is processed you will receive a confirmation email with your order number. You can use the order number and your email to track here.

CAN I CHANGE MY ADDRESS AFTER I PLACED MY ORDER?

Please email contact@vznframes.com as soon as you realise you have submitted the wrong address and our customer service team will gladly assist you.

I HAVE ORDERED, BUT DID NOT RECEIVE ANY ORDER CONFIRMATION?

Please check your email & spam folder. You should search contact@vznframes.com to find the order confirmation. If you still can't find it, please email us.

DO YOU SHIP INTERNATIONALLY?

Yes, we offer free shipping internationally.

HOW LONG DOES SHIPPING TAKE?

Most of the products we carry are held in our warehouse so please allow 1-4 days to fulfil your order. It will usually take about 5 to 12 business days to arrive.

HOW MUCH DOES SHIPPING COST?

VZN Frames offers free international shipping.

RETURNS

WHAT IS YOUR RETURNS AND EXCHANGE POLICY?

In the unlikelihood of you not falling in love with your sunglasses, we offer a no questions asked 14-day return to all of our customers. Please refer to the returns policy for more information.

WHAT IS YOUR REFUND POLICY?

We offer full refunds if you change your mind within 14 days. All original packaging must be returned with the goods in order to receive a full refund and your item must show no sign of use or wear. For more information, read our refund policy.

I RECEIVED THE WRONG SUNGLASSES, WHAT SHOULD I DO?

We are extremely sorry to hear you received the wrong item! Please contact us at contact@vznframes.com and we will help you to resolve the issue as soon as possible.

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Ideal, Paypal, Mastercard, Visa, Maestro, Google Pay, Apple Pay, Amex, Union Pay and Shop Pay.

DO I PAY DUTIES AND TAXES ON MY PRODUCT?

No. All of our prices include taxes.

For more information please refer to our Shipping Policy.

HOW DO THE DISCOUNT CODES WORK?

Discounts we offer can only be used, are valid on VZNFRAMES.COM and only can redeemed within a limited time period.

If your code doesn't work or isn't applied at checkout, please email us on contact@vznframes.com so that it can be rectified swiftly.

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