ORDERS & SHIPPING
CAN I CHANGE OR CANCEL MY ORDER?
We are unable to change or cancel orders as they're processed and dispatched by our warehouse instantly.
If you ordered an item that you wish to return, you can request a refund via our refund page.Please follow the steps in our Refund Policy.
CAN I TRACK MY ORDER?
Yes! As soon as your order is processed you will receive a confirmation email with your order number. You can use the order number and your email to track here.
CAN I CHANGE MY ADDRESS AFTER I PLACED MY ORDER?
Please emailcontact@vznframes.comsoon as you realise you have submitted the wrong address and our customer service team will gladly assist you.
I HAVE ORDERED, BUT DID NOT RECEIVE ANY ORDER CONFIRMATION?
Please check your email/junk email. You should search contact@vznframes.com to find the order confirmation. If this still does not load, then please email us on the same address.
DO YOU SHIP WORLDWIDE?
Yes, we offer free shipping internationally.
HOW LONG DOES SHIPPING TAKE?
Most of the products we carry are held in our warehouse so please allow 1-4 days to fulfil your order. It will usually take about 5 to 7 business days to arrive.
HOW MUCH DOES THE SHIPPING COST?
VZN Frames offers free shipping worldwide.
A tracking number is supplied via email after the order is processed.
RETURNS
WHAT IS YOUR RETURNS AND EXCHANGE POLICY?
In the unlikelihood of you not falling in love with your sunglasses, we offer a no questions asked 14 day return to all of customers. Please refer to the returns and refunds policy for more information.
WHAT IS YOUR REFUND POLICY?
We offer full refunds if you change your mind within
All original packaging must be returned with the goods in order to receive a full refund. Your item must show no sign of use or wear.
For more information read our Refund Policy.
I RECEIVED THE WRONG SUNGLASSES, WHAT SHOULD I DO?
We are extremely sorry to hear you received the wrong item! Please contact us at contact@vznframes.com and we will help you to resolve the issue as soon as possible.
PAYMENTS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Ideal, Paypal, Mastercard, Visa, Maestro, Google Pay, Apple Pay, Amex, Union Pay and Shop Pay.
DO I PAY DUTIES AND TAXES ON MY PRODUCT?
All of our prices include taxes.
For more information please refer to our Shipping Policy
HOW DO THE DISCOUNT CODES WORK?
Discounts we offer can only be used, are valid on VZNFRAMES.COM and only can redeemed within a limited time period.
If any point a code doesn't work, or isn't applied at checkout. Please email us via contact@vznframes.com so that can rectified swiftly.